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Learner Support Block

Distance Learning -- Wed, 08/12/2015 - 12:00am

Improvements have been made to the Learner Support block, which appears in all Moodle courses. These enhancements are user-focused, providing more information in a targeted layout for students. For faculty teaching hybrid and online course sections, these improvements help those instructors to better align with the Quality Matters (QM) standards for Learner Support. Finally, the enhancements enable better alignment with information on new UL Lafayette supported websites.

The topics included in the Learner Support are: Tech Support, Moodle Help, Academic Support, Student Services and Resources, Distance Learning Library Resources, and Accessibility.

If you have instructions or activities to access information in the Learner Support block in your Moodle course, you might need to update those instructions and/or links so they match the Learner Support block names and information. Consider adding a statement in your syllabus that introduces the Learner Support block, such as:

The Learner Support block is available in all Moodle courses. Students should explore these links to find services for technical, academic, student, and disability support. This block provides links to the following resources:

  • Tech Support: This page includes links and information about IT Helpdesk, University Computing Services (UCS) Account, LMS Support, Proctored Exam Technical Requirements, and Web Conferencing System Requirements.
  • Moodle Help: The page includes a knowledge base search with information about accessing Moodle, viewing courses, uploading a file, viewing grades, a Moodle 2.7 Student User Guide, and more.
  • Academic Support: This page includes links and information about Online Orientation, Registration, Tutoring, and Library Resources for Distance Learners.
  • Student Services and Resources: This page provides links to university resources such as the Academic Success Center, Cajun Card Services, Career Services, Counseling & Testing Center, Multicultural Services, Veteran Services, and more!
  • Distance Learning Library Resources: This page introduces students to the university’s Distance Learning librarian as well as the services available for Distance Learning students, including reference and research assistance, access to the library’s online holdings,
  • Accessibility: This page provides detailed information about the university’s accessibility policy as well as the services provided by the Office of Disability Services.

In preparation for the start of the semester, you are reminded to check all external links in your course designs to ensure each one works.

Please email with any suggestions, concerns, or comments.