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ProctorU

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Overview

ProctorU is a virtual online proctoring service that is integrated with UL Lafayette's Moodle learning management system.

Features

  • Live monitoring/recording of exams by certified proctor
  • Faculty can leave specialized instructions for exams
  • Immediate faculty contact for any test infractions
  • Faculty video review of any incidents that occur
  • Convenient 24/7 scheduling for students

Supported Platforms

*ProctorU can be used on any desktop/laptop platform using most common web browsers; use the latest updated browser at all times (Firefox is recommended). You can do a Web Browser Check to make sure you have no issues before taking an exam.


Scheduling and Fees

Students are able to schedule exam appointments with Examity 24 hours per day / 7 days per week. Students are responsible for the proctoring fees. Faculty should notify students of any additional costs at the beginning of the semester.


Request Proctoring Using ProctorU

To request ProctorU services, please complete this request form. After submitting the form, you will be contacted by an Instructional Support Team member who will provide you with further information and support.


Request Consultation

If you are interested in using ProctorU for your online or hybrid course but would like some assistance getting started, we are here to help!

Fill out our Instructional Design Consultation form, and a member of our Instructional Support Team will contact you about moving forward with your project.


Support (Printer Friendly PDF)

 

Technical Support

For technical assistance during a proctored test please call (855) 772-8678. If prompted, leave a voice message stating your name, instructor, course exam and description of the issue. In addition to calling, please also email ProctorU at: help@proctoru.com.


 

Getting Started with ProctorU

Step 1: Request ProctorU Access

  1. Complete the EduTool Request form.
  2. Complete all fields on the form, making sure to select ProctorU as your desired EduTool.
  3. Click the Submit button at the bottom to submit your form to our office.
*For tracking purposes, please complete this ProctorU request form every semester in which you plan to use the proctoring service.

 

Step 2: Create ProctorU Link in Moodle

  1. Log into your Moodle course, turn on Editing, and locate the module/section of the course where you would like to add the ProctorU link.
  2. Click on Add an Activity or Resource, select External Tool from the Activity Selection pane, and click the Add button at the bottom.
  3. In the General Settings, add an Activity name for the ProctorU link, and then select ProctorU from the External tool type drop-down menu.
  4. Click the Show more link to expand.
  5. Set the Launch container field to open in a New window.
  6. In the Grade section, set the Grade type to None.
  7. Click the Save and Return to Course button at the bottom.

Step 3: Create a ProctorU Account (First Time Users)

  1. Click the ProctorU link (created in Step 2).
  2. Click on the No button if you are a first-time ProctorU user. (*If you have previously used ProctorU, clicking the Yes button will allow you to begin creating exam schedules for your students.)
  3. Complete the Create an Account form, check the Terms and Conditions checkbox, and click the Create Account button. You will receive the following message: "Your account has been created. It is being reviewed and should be active within 48 hours."
*You will receive two confirmation emails from ProctorU. The first email is simply a confirmation that you submitted the form to create an account. The second email will confirm that your account is active. You are then able to begin creating exams for your students (see the Creating Exam Schedules directions in the Support section).

 


 

Creating Exam Schedules

Step 1: Configuring Exams

  1. Log into Moodle, and click on the ProctorU link in your course. You will be taken to your ProctorU account dashboard.
    * For directions on creating the ProctorU link, see the "Getting Started with ProctorU" directions within the Support section of this page.
  2. Click the Add New drop-down button, and select Exam.
  3. On the Exam Settings page, type in an Exam Title and select your Department from the drop-down box.

    * If you do not see your department listed, do not select anything and contact the Office of Distance Learning (distancelearning@louisiana.edu) so that your department can be added to the list.
  4. Set up your exam by completing the Exam Configuration section.

** Note: For an explanation of each field in the Exam Configuration section, please scroll down to the bottom of these directions.

Step 2: Defining Exam Window


The Exam Window determines the window in which students may select appointments to take their exams. Special care should be made to ensure that this proctoring window matches the test availability set in Moodle or other external testing site. Also, note that the Last Appointment should be thought of as the latest time that a student should START his or her exam. You will also want to include a 30-minute buffer to allow for any technical difficulties that a student might experience as they get connected to their proctor. For example, a 60-minute exam that ends in Moodle at midnight should have a Last Appointment setting of no later than 10:30 p.m.

 

  1. First Appointment - Select the date and time when the exam will first be available for students scheduling a proctoring appointment.
  2. Last Appointment - Select the last possible time and date at which a student should schedule to START an exam and still have enough time to complete it within the allotted time.
  3. Name - This field can be left blank.
  4. Submit for review - Click the Submit for review button.

Descriptions of Exam Configuration Fields

  1. Term - Select the correct semester the exam will take place.
  2. Instructor - Your name should already be filled out.
  3. Duration - You need to have an approximation of the minutes the student might be testing listed here.
  4. Exam URL - Copy and paste the moodle quiz address in this text slot.
  5. Exam Password - Type in the password you have used for your Moodle Quiz or Third Party test. The student does not see this. Re­type the password in the Exam Password Confirmation.
  6. Template - You can make a template of your settings and then save and reuse for future exam scheduling.
  7. No Resources Allowed - Click this checkbox if you do not want students to use any resources.
  8. Books - If you are allowing books as a resource, then please check all types of books that apply.
  9. Calculators - If this resource is allowed then check the boxes of the types of calculators that will be permitted.
  10. Notes - Check the boxes of those types of notes that a student will be able to use during testing.
  11. Web - Typically one would set this to the Course Website only but you can allow all websites or Pre­Approved websites. If choosing Pre­Approved then please list those websites under the Additional Notes (step 18).
  12. Scratch Paper - If allowed then select all the types of scratch paper you will allow the student to use during testing.
  13. Software - If software applications are allowed then choose all that apply. This is not an exhaustive list so if there are other applications a student is allowed to use then please make not in the Additional Exam Notes & Accomodations (step 18).
  14. Other - If bathroom breaks are permitted then check, just realize that a student will be able to leave the supervision of the proctor.
  15. Permitted Browsers - Click the checkboxes of the approved browser you will allow a student to use during testing.
  16. Other Resources - Any other resource that as an instructor you are allowing your students to use during an exam that might not be listed as an option.
  17. Expected Number of Test Takers - An approximate number of students that you believe will schedule an exam.
  18. Additional Exam Notes & Accommodations - Add additional notes and specific instructions here.
  19. Notify on Schedule Emails - Include your email here if you would like to receive confirmation emails as each of your students registers and schedules an exam date and time.
  20. Name - Who to contact if an issue occurs during exams, this typically would be your name.
  21. Email - Choose your preferred email as a point of contact if any issues occur. You can leave other email addresses (see step 23).
  22. Phone Number - Leave a phone number. You can leave any additional numbers in the next block (see step 23).
  23. Notes and Times Available - In this text input box you will type out who else ProctorU may contact if you are out and/or what other phone numbers and times that you can be contacted if any problems arise during testing.

 

ProctorU Preparation for Students

In preparation to use ProctorU for your course, please follow the steps below:

  1. Review the ProctorU Live+ Resource Site, specifically the following sections:
    • How it Works (including video) - *Note that you DO NOT need to create a ProctorU account; one is automatically created through Moodle.
    • What to Expect (including video)
    • System Requirements
  2. Download the ProctorU Chrome Browser Extension.
  3. Review the ProctorU Frequently Asked Questions page.
  4. Review the ProctorU Exam Preparation Checklist.